Thursday, May 07, 2015

A Blue Teddy Bear

A few months ago I got a message on Etsy from someone who was looking for a blue teddy bear. Alyssa said she worked for an online retailer that likes to go above and beyond for their customers. She and her team had searched for months trying to find a very special blue teddy bear like the one that had been lost by a little boy with autism. The boy's mother had tried to replace it with something similar but it just wasn't quite the same. They hadn't been able to locate it anywhere and now Alyssa wondered if I could make one like it.

I could tell from the photo she sent that it was very different from the teddy bears I make but I said I wanted to help and I'd be glad to look around and see if I could find another Etsy artist who could make one. I started right away and after finding some similar handmade bears I remembered I'd seen many of the toys my daughters grew up with listed on eBay so I decided to look there. I thought I might at least find a similar one that would tell me what company had made it.

After some searching... there it was. It looked exactly like the bear in the photo. Same blue fur, same floppy look, same pink nose... it was the same bear.

I sent the link to the teddy bear to Alyssa and she was ecstatic! She said, "You have my entire team in awe! We have been searching for at least two months! Thank you for the bottom of my heart! Can I please have your email address I would love to send you and your family some friends and family coupons. Thank you, thank you, thank you, a million times more!!!"

Oh, that online retailer!

What they didn't know was that I'd just begun searching for a job for the first time in decades and had been feeling pretty down about my prospects. It made me feel really good to know that I had made a difference for Alyssa and her team and especially for that little boy.

A few days later I heard from Alyssa again. The blue teddy bear had arrived and it was perfect! They had decided to tell the story of how this had all come together for their customer and since I was a big part of it, they wanted to include me. Would I be interested in allowing someone to come to my home for a video interview?

Well, why not?

So, besides my new friend, Alyssa, I now have a new friend, Sara, who came to my home to ask about what I do and how I ended up finding a very special blue teddy bear for a very special boy.

I guess knows what I know from selling on Etsy. It's not just Customer Service. It's a relationship.