After some searching... there it was. It looked exactly like the bear in the photo. Same blue fur, same floppy look, same pink nose... it was the same bear.
I sent the link to the teddy bear to Alyssa and she was ecstatic! She said, "You have my entire team in awe! We have been searching for at least two months! Thank you for the bottom of my heart! Can I please have your email address I would love to send you and your family some Zappos.com friends and family coupons. Thank you, thank you, thank you, a million times more!!!"
Oh, that online retailer!
What they didn't know was that I'd just begun searching for a job for the first time in decades and had been feeling pretty down about my prospects. It made me feel really good to know that I had made a difference for Alyssa and her team and especially for that little boy.
A few days later I heard from Alyssa again. The blue teddy bear had arrived and it was perfect! They had decided to tell the story of how this had all come together for their customer and since I was a big part of it, they wanted to include me. Would I be interested in allowing someone to come to my home for a video interview?
Well, why not?
So, besides my new friend, Alyssa, I now have a new friend, Sara, who came to my home to ask about what I do and how I ended up finding a very special blue teddy bear for a very special boy.
I guess Zappos.com knows what I know from selling on Etsy. It's not just Customer Service. It's a relationship.